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Professur für Organizational Behaviour und Leadership

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Univ.-Prof. Clemens Hutzinger, Ph.D.

Professor für Organizational Behaviour und Leadership

Telefon: +43 6212 2626 37
E-Mail: clemens.hutzinger@uni-seeburg.at

Professur in Zahlen

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Publikationen
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Forschungs-, Praxis und Bildungsprojekte
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Aktuelle Kooperationen
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Auszeichnungen für Exzellenz
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Engagierte Teammitglieder

Teammitglieder und betreute Dissertant:innen

Melina Pfirrmann

Externe Dissertantin

Zofia Laub

Interne Dissertantin und Mitarbeiterin

Phillip Schreder

Externer Dissertant

Annika von Gazali

externe Dissertantin

Tina Torggler

Externe Dissertantin

Markus Feßler

externer Dissertant

Profil der Professur

  • Service recovery
  • Personality and leadership
  • Social comparisons in organizations
  • Organizational behavior and management decisions
  • Angewandte quantitative Forschungsmethoden
  • Organisation und Personal
  • angewandte Organisationstheorie
  • Forschungsseminare
  • Bachelor- und Master-Kolloquien
  • Society for Personality and Social Psychology
  • European Marketing Academy
  • American Marketing Academy
  • Interdisciplinary Network for Group Research
  • Zofia Hartl
  • Melina Pfirrmann
  • Annika von Gazali
  • Philipp Schreder

Hate Speech auf österreichischen und deutschen Online-Nachrichtenportalen: Laufzeit von 2021 bis 2023, gefördert durch die Kommunikationsbehörde Austria mit 21,897.50 €.

Kooperationsanfrage

Über Univ.-Prof. Clemens Hutzinger, Ph.D.

Univ.-Prof. Clemens Hutzinger, Ph.D. ist Professor für Organizational Behavior und Leadership sowie Studiengangsleiter für den Bachelor und Master Betriebswirtschaftslehre an der Privatuniversität Schloss Seeburg. Davor war er Assistant Professor an der Privatuniversität Schloss Seeburg und Assistant Professor an der School of Management der Universität Innsbruck. Weiters arbeitete er nach seinem Magister-Studium der Internationalen Betriebswirtschaftslehre als pre-doctoral Researcher an der Fakultät für Wirtschaftswissenschaften der Universität Wien. Dort promovierte er 2014 zum Thema „Actual and perceived individual influence on group rankings: The effects of personality, task expertise, and discussion content.“ und schloss das Ph.D. Management Studium mit Auszeichnung ab. 2021 habilitierte er sich im gesamten Fachgebiet der Betriebswirtschaftslehre kumulativ zum Thema „An integrated consumer online service recovery process.“ an der Privatuniversität Schloss Seeburg.

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Mein Lieblingszitat

Nutze den Tag, sonst nutzt der Tag dich.

Mein perfekter Tag

An einem perfekten Arbeitstag starte ich zeitig mit wirklich wichtigen Aufgaben und tauche ganz in die Arbeit ein. Wichtige Entscheidungen fallen mir leicht und es gelingt mir, mich mit verschiedenen Themen unterschiedlich intensiv zu beschäftigen. Es bleibt genügend Zeit für Kreativität. Am Ende eines perfekten Arbeitstages empfinde ich tiefe Zufriedenheit.

Mein Tipp an Studierende

Versuchen Sie maximal viel aus Ihrem Studium mitzunehmen, auf der persönlichen, sozialen und fachlichen Ebene. Sie werden immer wieder in private und berufliche Situationen kommen, in denen Sie diese Erfahrungen dann sinnvoll einsetzen können.

Awards und Auszeichnungen der Professur

  • 2021: Best Paper Award, the 25th International Conference on Corporate and Marketing Communications (CMC 2020), for “Customer dissatisfaction as an antecedent of online complainants‘ desires” (zusammen mit Weitzl, W. und Einwiller, S.), Granada, Spain

  • 2019: Best Paper Award, category „Complexity of Firm-Customer Relationship“, the 2019 AMA (American Marketing Association) Winter Academic Conference, for “The evolution of online complainants’ desires” (zusammen mit Weitzl, W. und Einwiller, S.), Austin, USA

  • 2018: Best Paper Finalist Award, the 10th SERVSIG Service Research Community Conference, for „Understanding (un-)committed customers‘ grudge following webcare: Non-economic vs. economic service failures” (zusammen mit Weitzl, W.), Paris, Frankreich

  • 2009: Lehrpreis, Fakultät für Wirtschaftswissenschaften, Universität Wien, Österreich

Publikationen der Professur

  • Hutzinger, C., & Weitzl, W. (2023). Double jeopardy: Effects of inter-failures and webcare on (un-)committed online complainants’ revenge. Internet Research, in press.

  • Hutzinger, C., & Weitzl, W. (2021). Co-creation of online service recoveries and its effects on complaint bystanders. Journal of Business Research, 130, 525-538.

  • Weitzl, W., & Hutzinger, C., & Einwiller, S. (2018). An empirical study on how webcare mitigates complainants‘ failure attributions and negative word-of-mouth. Computers in Human Behavior, 89, 316-327.

  • Herz, M., Hutzinger, C., Seferagic, H., & Windsperger, J. (2016). Trust, decision rights delegation, and performance – The case of franchising. Journal of Small Business Management, 54(3), 973–991.

Hutzinger, C., & Weitzl, W. (2021). Co-creation of online service recoveries and its effects on complaint bystanders. Journal of Business Research, 130, 525-538.

Weitzl, W., & Hutzinger, C. (2019). Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction. Computers in Human Behavior, 97, 116–129.

Weitzl, W., & Hutzinger, C., & Einwiller, S. (2018). An empirical study on how webcare mitigates complainants‘ failure attributions and negative word-of-mouth. Computers in Human Behavior, 89, 316-327.

Weitzl, W., & Hutzinger, C. (2017). The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders. Journal of Business Research, 80, 164-175.

Herz, M., Hutzinger, C., Seferagic, H., & Windsperger, J. (2016). Trust, decision rights delegation, and performance – The case of franchising. Journal of Small Business Management, 54(3), 973–991

Hutzinger, C., & Weitzl, W. (2019). Service failures as triggers of superior brand evaluations? In G. Walters and J. Mair (Eds.), Reputation and image recovery for the tourism industry (pp. 213–229). Oxford: Goodfellow Publishers.

Weitzl, W., & Hutzinger, C. (2018). An unexpected journey: The influence of social media on consumer decision-making. In B. Rishi and S. Bandyopadhyay (Eds.), Contemporary issues in social media marketing: An international perspective (pp. 149-161). New York: Routledge.

Hutzinger, C., Weitzl, W., & Petz, G. (2021). Betrayed by reviewers: Positive consumer responses to unfair negative word-of-mouth. Proceedings of the 2021 European Marketing Academy (EMAC) Annual Coference, Madrid, Spain.

Weitzl, W., & Hutzinger, C., & Einwiller, S. (2021). Customer dissatisfaction as an antecedent of online complainants’ desires: An ambivalent story. Proceedings of the 25th International Conference on Corporate and Marketing Communications (CMC), Granada, Spain.

Weitzl, W., & Hutzinger, C. (2020). Customer dissatisfaction: Not always a necessity or curse for online complaining. Proceedings of the 2020 European Marketing Academy (EMAC) Annual Coference, Budapest, Hungary.

Weitzl, W. J., Hutzinger, C., Einwiller, S., & Grohs, R. (2019). Intervening failure attribution perceptions and NWOM with online service recovery actions. Proceedings of the 2019 American Marketing Academy (AMA) Winter Academic Conference, Austin, United States of America.

Pfisterer, M.M., Hutzinger, C., & Vriend, T. (2019). Outgoing and uprising: A behavioral approach to explain the relationship between extraversion and leader emergence. The 14th Interdisciplinary Network for Group Research conference, INGRoup 2019, July 18 to 20, 2019, Lisbon (Portugal).

Weitzl, W., & Hutzinger, C., & Einwiller, S. (2019). How can firms stop negative word-of-mouth? A typology of online complainants. The 2019 Academy of Marketing Science World Marketing Congress, July 9 to 12, 2019, Edinburgh (Scotland).

Weitzl, W., & Hutzinger, C., & Einwiller, S. (2019). The dark side of customer-brand relationships: Revenge following customer satisfaction. The 48th EMAC (European Marketing Academy) Annual Conference, EMAC 2019, May 28 to 31, 2019, Hamburg (Germany).

Weitzl, W., Hutzinger, C., Einwiller, S. (2019). The evolution of online complainants’ desires. The 2019 AMA (American Marketing Association) Winter Academic Conference, February 22 to 24, 2019, Austin (USA).

Weitzl, W., & Hutzinger, C., & Einwiller, S. (2018). How (un-)committed customers cope with (non-)econcomic service failures and online recovery attempts. Symposium for Language in Webcare – Interdisciplinary Perspectives, November 22 to 23, 2018, Ghent (Belgium).

Weitzl, W., & Hutzinger, C. (2018). The aftermath of bad brand experiences: How webcare affects (un-)committed complainants’ coping strategies. The 4th International Colloquium on Corporate Branding, Identity, Image and Reputation, COBIIR 2018, September 3 to 4, Cetraro (Italy).

Weitzl, W., & Hutzinger, C. (2018). Susceptibility to social influence: Its effects on online service recovery bystanders. The 2018 Global Marketing Conference at Tokyo, GMC 2018, July 26 to 29, Tokyo (Japan).

Kedia, G., Fresnoza, S., Hutzinger, C., Jauk, E., Ischebeck, A., & Corcoran, K. (2018). Brain synchronization during first time social interaction. The 4th International Conference of the European Society for Cognitive and Affective Neuroscience, ESCAN 2018, July 19 to 22, 2018, Leiden (the Netherlands).

Weitzl, W., & Hutzinger, C., Güntürkün, B.P., & Einwiller, S. (2018). When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. The 10th Service Research Community Conference, SERVSIG 2018, June 14 to 16, 2018, Paris (France).

Weitzl, W., & Hutzinger, C. (2018). Service recovery via social media: Normative social influences on complaint bystanders’ brand image evaluations. The 47th EMAC (European Marketing Academy) Annual Conference, EMAC 2018, May 29 to June 1, Glasgow (UK).

Kedia, G., Fresnoza, S., Hutzinger, C., Jauk, E., Ischebeck, A., & Corcoran, K. (2018). On the same wavelength: An EEG hyperscanning study during social interaction. The 11th Annual Meeting of the Social and Affective Neuroscience Society, SANS 2018, May 3 to 5, 2018, New York (USA).

Kedia, G., Fresnoza, S., Hutzinger, C., Jauk, E., Ischebeck, A., & Corcoran, K. (2018). On the same wavelength: An EEG coupling study. The 13th meeting of the Austrian Psychological Society, April 12 to 14, 2018, Linz (Austria).

Yilmaz, L., Hutzinger, C., & Brandl, J. (2017). Multiple applications and probability of being invited. 2017 European Meeting of the Economic Science Association, September 6 to 9, 2017, Vienna (Austria).

Hutzinger, C., & Giacomantonio, M. (2017). Ego depletion in group decision making. The 12th Interdisciplinary Network for Group Research conference, INGRoup 2017, July 20 to 22, 2017, Saint Louis (USA).

Weitzl, W., Wolfsteiner, E., & Hutzinger, C. (2016). The influence of corporate webcare and brand advocates on online complaint observers. The 7th EMAC (European Marketing Academy) Regional Conference, September 14 to 16, 2016, Sarajevo (Bosnia and Herzegovina).

Weitzl, W., Wolfsteiner, E., & Hutzinger, C. (2016). “We’re sorry!” Effects of online complaint handling on observers’ attitudes. The 2016 Global Marketing Conference at Hong Kong, July 21 to 24, 2016, Hong Kong.

Appleby, K., Bullinger, B., Hutzinger, C., & Schneider, A. M. (2016). Human first, woman second: Women constructing careers between sameness and difference. The 32nd European Group for Organizational Studies Colloquium, EGOS 2016, July 7 to 9, 2016, Naples (Italy).

Brandl, J., Appleby, K., & Hutzinger, C. (2016). The transparency paradox: Discouraging external applicants by means of producing job postings. The 12th New Institutionalism Workshop, March 31 to April 1, 2016, Lucerne (Switzerland).

Hutzinger, C., Brandl, J., & Appleby, K. (2015). Applying to different jobs at the same organization: Consistency in behavior and invitation to job interviews. The 9th International Conference of the Dutch HRM Network, November 12 to 13, 2015, Utrecht (the Netherlands).

Hutzinger, C. (2015). Individual influence on group decisions: An input-process-output view. The 10th Inter-disciplinary Network for Group Research conference, INGRoup 2015, July 23 to 25, 2015, Pittsburgh (USA).

Hutzinger, C., Brandl, J., & Appleby, K. (2015). When flexible applicants meet rigid companies: Applying several times and the likelihood of job interview acceptance. The Herbstworkshop der Wissenschaftlichen Kommission Personalwesen, VHB Personalwesen 2015, September 24 to 25, 2015, Graz (Austria).

Hutzinger, C. (2014). Dynamics in the formation of group preferences. The 20th Conference of the Interna-tional Federation of Operational Research Societies, IFORS 2014, July 13 to 18, 2014, Barcelona (Spain).

Hutzinger, C. (2014). Determinants of perceived expertise in group problem solving. The 14th international annual meeting of the Group Decision and Negotiation conference, GDN 2014, June 10 to 13, 2014, Toulouse (France).

Hutzinger, C. (2013). Transforming qualitative data into quantitative statistical analyses. The 12th workshop on qualitative content analysis, QIA 2013, July 4 to 6, 2013, Velden (Austria).

Hutzinger, C. (2013). Actual and perceived individual influence on group decisions: The impact of personality, expertise and discussion content. The 13th international annual meeting of the Group Decision and Negotiation conference, GDN 2013, June 17 to 21, 2013, Stockholm (Sweden).

Herz, M., Hutzinger, C., Seferagic, H., & Windsperger, J. (2013). The impact of decentralization and trust on network performance – The case of franchising. The 27th annual international Society of Franchising Conference, March 13 to 16, 2013, Zhuhai (China).

Hutzinger, C. (2012). A content-analytic examination of group discussions. The 11th workshop on qualitative content analysis, QIA 2012, July 5 to 7, 2012, Velden (Austria).

Hutzinger, C. (2012). Individual influence on group rankings. The 12th international annual meeting of the Group Decision and Negotiation conference, GDN 2012, May 20 to 24, 2012, Recife (Brazil).

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